Case Study: Davidson County Community College improves student service and streamlines workflows with Softdocs

Successful ECM migration allowed Davidson County Community College to expand their utilization of ECM, improve processes and save time

Davidson County Community College faced challenges with extensive paper-based processes after years of accumulating student and employee records. Their heavy reliance on physical files and back-end scanning led to inefficient document tracking, misplaced information, and delays in student service. To address this, the institution turned to vendor Softdocs for an enterprise content management (ECM) solution.

Softdocs implemented its Etrieve ECM platform, which included Etrieve Content, Etrieve Forms, and Etrieve Flow. This solution centralized all documents into a single, web-accessible repository, introduced electronic forms with dynamic workflows, and automated processes like purchase order distribution. The results included significantly improved efficiency, easier and faster access to information for staff and students, and a major reduction in paper-based workflows, creating a better overall experience for everyone.

Davidson County Community College

Bryan McCullough

Associate Dean of Student Records and Registrar