Case Study: Southeastern Oklahoma State University streamlines student services with Softdocs Etrieve

Southeastern Oklahoma State University cuts Financial Aid office paper from 30 filing cabinets to 3 with Softdocs

Southeastern Oklahoma State University, a higher education institution serving 5,300 students, faced challenges with its previous document management system which lacked full integration with its Ellucian Colleague student information system. This gap created inefficiencies and failed to meet the student service needs for their extensive online learning programs. The university turned to vendor Softdocs and its Etrieve platform for a solution.

The integration of Softdocs' Etrieve with Colleague automated forms and workflows, drastically reducing paper and manual data entry. This solution allowed students to complete processes like financial aid entirely online, cutting the turnaround time for signatures from days to minutes. The measurable results included reducing the number of filing cabinets in the Financial Aid office from nearly 30 down to just three and improving both security and communication. Softdocs provided the integrated platform that made the university's administrative processes easier and more efficient for both staff and students.

Southeastern Oklahoma State University