Case Study: Shenandoah University modernizes campus document management and e-forms with Softdocs Etrieve

Shenandoah University creates nearly 50 eForms in 18 months with Softdocs

Shenandoah University was frustrated by its legacy document management system, ImageNow, which imposed a restrictive annual cap on e-forms submissions. This limitation created inefficient, paper-heavy processes across campus and prevented students and staff from easily submitting or accessing their information. Seeking a modern solution, the university turned to vendor Softdocs to implement its Etrieve platform for e-forms and document management.

Softdocs provided a comprehensive solution with its mobile-first Etrieve DMS and eForms, which integrated seamlessly with the university's existing systems. The implementation, supported by Softdocs' professional services team, was smooth and quick. The university created nearly 50 e-forms within 18 months, greatly improving process visibility with built-in user tracking and making information access easier for everyone. By also replacing ImageNow with Softdocs' cloud-based content management, Shenandoah freed its IT department from hosting duties and received overwhelmingly positive feedback on the new system's intuitive and user-friendly nature.

Shenandoah University