Case Study: Roger Williams University streamlines campus workflows with Softdocs

Roger Williams University cuts Title IV refund processing time by 90% with Softdocs

Roger Williams University faced the challenge of running its administrative processes on inefficient "electronic paper," with no formal workflow system. This led to lost forms, a lack of accountability, and significant time spent on manual communication. To solve this, the university selected the Softdocs Etrieve platform for its electronic forms and workflow automation capabilities.

By implementing Softdocs Etrieve, RWU integrated complex workflows across nearly every major department on campus. The solution resulted in measurable improvements, including a 90% reduction in time spent processing Title IV refunds, student refund turnaround cut from a week to two days, and a reduction in AP staffing from 2 to 1.5 FTE. The success achieved over nine years demonstrates Softdocs' ability to transform institutional processes.

Roger Williams University