Case Study: Richland School District One improves workflow visibility and approval speed with Softdocs

Richland School District One cuts approval times with Softdocs and turns a 100-day queue into visible workflows

Richland School District One (Richland One) faced challenges with its paper-based and manually routed approval workflows, such as its DRAPE process for technology requisitions. This legacy system, which included using OnBase and SharePoint, caused significant bottlenecks, limited visibility across departments, and made it difficult to track progress. The district needed a modern solution from vendor Softdocs to centralize documentation and provide real-time visibility into these critical processes.

By implementing the Softdocs platform, specifically its Content and workflow automation capabilities, Richland One digitized and streamlined its high-impact approval processes. The solution provided measurable results, including reducing DRAPE approval times from up to eight weeks to just one week in best-case scenarios. Softdocs also delivered centralized documentation for audit readiness, eliminated the need for tedious status checks, and provided full visibility into where requests get stuck, significantly improving accountability and efficiency.

Richland School District One (Richland One)