Case Study: Oakland Community College saves 15,000 hours annually with Etrieve from Softdocs

Oakland Community College saves 15,000+ hours annually with Softdocs

Oakland Community College, one of Michigan's largest community colleges, was facing operational challenges due to outdated systems like ImageNow and Docusign. These paper-heavy, manual processes created delays in essential services like financial aid and student records, hindering growth and creating accessibility barriers as they prepared for a transition to Ellucian Colleague SaaS.

The college implemented the Etrieve platform from Softdocs to digitize and automate its forms and workflows. This solution, which integrated seamlessly with their new Colleague SaaS system via Ethos, resulted in over 15,000 labor hours saved annually and allowed the processing of 100,000+ forms per year. The efficiency gains led to measurable improvements, including a 13.8% increase in enrollment and a 12.7% increase in credit hours taught, all without increasing costs.

Oakland Community College