Case Study: Massachusetts Maritime Academy achieves a paperless campus with Softdocs

Massachusetts Maritime Academy digitizes 100+ forms and cuts Registrar time by 50% with Softdocs

Massachusetts Maritime Academy faced significant inefficiencies due to paper-heavy operations and siloed digital systems. With over 100,000 documents stored in filing cabinets and processes spread across multiple platforms like Google Forms and DocuSign, the academy struggled with workflow delays, compliance risks, and student frustration. To build a modern, digital foundation, they turned to the vendor Softdocs and its Etrieve platform.

Softdocs implemented its electronic forms and document management platform to consolidate all processes into a single, secure system. The solution automated workflows, integrated with their Colleague system, and included managed services for advanced API projects. The results were substantial: Massachusetts Maritime Academy digitized over 100 forms, eliminated 40 filing cabinets, and saved thousands of dollars by replacing DocuSign. This led to a 50% time savings in the Registrar's Office and eliminated the need for 600+ students to submit duplicate passport information each semester.

Massachusetts Maritime Academy