Case Study: Kansas State Board of Nursing modernizes workflows and reduces paper processes with Softdocs

Kansas State Board of Nursing manages 75,000 licensees with Softdocs

The Kansas State Board of Nursing, a 100% fee-funded agency with a staff of 27 managing 75,000 licensees, faced significant challenges with paper-heavy processes and fragmented systems. These issues were exacerbated when their third-party web form vendor was discontinued, creating a data sovereignty issue and leaving critical operational gaps. The agency needed a secure, flexible solution to manage diverse workflows without straining its small IT team, leading them to partner with Softdocs and implement its Etrieve platform.

Softdocs provided a SaaS-based solution that enabled the agency to close workflow gaps and eliminate paper processes. By starting with internal HR and IT request workflows, KSBN quickly improved operational efficiency and audit readiness. The implementation of Softdocs has allowed the agency to build toward a fully digital operation, with plans to phase out a costly third-party education platform and potentially consolidate its entire document management system, resulting in significant cost savings and simplified operations.

Kansas State Board of Nursing