Case Study: Fresno Pacific University achieves paperless forms and streamlined workflows with Softdocs Etrieve

Fresno Pacific University cuts paper forms and speeds student workflows with Softdocs

Fresno Pacific University struggled with the inefficient and error-prone paper-based forms and workflows common to many higher education institutions. To address this challenge, the university selected the Etrieve platform from vendor Softdocs.

The solution implemented by Softdocs involved the strategic development and integration of its "smart forms" technology with the university's Ellucian Colleague system. This automation eliminated paper, reduced data entry errors, and pre-populated forms for students. The results included a more efficient review process, the removal of approval bottlenecks, and 24/7 form access for students. The implementation was so successful that adoption spread organically across campus, with other departments actively requesting to use the Softdocs system.

Fresno Pacific University