Case Study: College of DuPage achieves campus-wide process automation with Softdocs Etrieve

College of DuPage manages 12 million documents and 20,000 Financial Aid forms with Softdocs

College of DuPage faced challenges with high-volume, paper-reliant processes across student services and campus operations. Their legacy systems were fragmented, difficult to change, and lacked a central repository, making it hard to standardize workflows and provide visibility. The college turned to the Etrieve platform from vendor Softdocs to consolidate its document intake and management.

By implementing Softdocs, the college centralized its processes, launching over 100 forms and creating 25+ dashboards for visibility and efficiency. This solution saved an estimated $25,000 on a point solution, eliminated 10-40 hours of paper handling per week, and digitally managed approximately 12 million documents. Softdocs enabled a shift to an automation-focused approach, transforming campus operations and improving the experience for both staff and students.

College of DuPage