Case Study: Cabrillo College simplifies financial aid processing in days with Softdocs

Cabrillo College - Customer Case Study

Cabrillo College's Financial Aid office was overwhelmed by an unmanageable paper-based process, spending countless hours handling physical documents for over 10,000 annual aid applicants. This led to significant delays in processing and a high volume of student inquiries. Seeking to eliminate paper, the college turned to the vendor Softdocs for its ECM Platform and Electronic Forms solution.

By implementing Softdocs' electronic forms and workflow solutions, the college digitized its entire financial aid process. The results were dramatic: a process that once took weeks was reduced to just a few days, call volume to the office dropped dramatically, and staff saved countless hours previously spent managing mail. Softdocs provided a centralized system that improved efficiency and communication across all campuses, ensuring timely aid distribution.

Cabrillo College

Lena Mason

Financial Aid Technology Specialist