Case Study: Bunker Hill Community College delivers financial aid 2–3 weeks earlier with Softdocs

Bunker Hill Community College delivers financial aid 2–3 weeks earlier with Softdocs

Bunker Hill Community College faced a significant challenge with its paper-based financial aid process, which created delays and frustration for both its 10,000+ students and staff. The college needed an electronic solution that could handle high document volume without per-form pricing and integrate seamlessly with its Ellucian Colleague student information system. They selected the Softdocs Etrieve platform to address these needs.

By implementing Softdocs electronic forms, Bunker Hill completely eliminated paper. The solution integrated directly with Colleague, pre-populating student data and creating a seamless experience. This allowed the college to deliver financial aid packages 2-3 weeks earlier, reduce internal file review time by approximately 1.5 weeks, and make missing information requests instantaneous. Softdocs also provided unexpected agility, enabling the financial aid office to quickly build and update its own forms to respond to new requirements.

Bunker Hill Community College