Case Study: a healthcare technology company accelerates Power BI reporting with Softcrylic and Azure Synapse

How to Optimize Power BI Reporting With Azure Synapse

The client, a healthcare technology company, struggled with severe performance issues in its Power BI reporting tools. Its unoptimized data models, built on Dynamics365 data, led to extremely slow report load times and incorrect data rendering, which negatively impacted its pharmaceutical customers' sales operations and caused declining satisfaction. The vendor, Softcrylic, was engaged to address these challenges.

Softcrylic optimized the entire architecture by moving data transformations upstream using Azure Synapse and Azure Data Factory. They refactored the data schema and redeveloped over 100 DAX measures, which dramatically improved performance. The solution delivered a 30x improvement in report response time and successfully supported over 250% more concurrent users, with key dashboards loading in under 9 seconds and leading to greatly increased customer satisfaction.