Case Study: Saint Peter's University Hospital achieves faster remittances, 50% faster charity care and 80% less audit documentation with SoftCo eBilling

Saint Peter's University Hospital - Customer Case Study

Saint Peter's University Hospital, a 3,000+ employee acute-care teaching hospital in New Jersey, was struggling with a manual, paper-based accounts receivable process that left no centralized view of insurer remittances and made charity care applications slow and labor intensive. To tackle these revenue cycle issues, the hospital engaged SoftCo and implemented SoftCo eBilling.

SoftCo eBilling centralized scanned patient financials, automated remittance processing and insurer communications, and enabled online charity care processing, resulting in a 50% reduction in remittance processing times, a drop in charity care processing from 45 to 20 minutes (≈56%), an 80% reduction in audit documentation, and thousands of dollars saved in storage—improving cash flow and reimbursements. SoftCo’s solution delivered measurable cost savings and efficiency gains for Saint Peter's University Hospital.

Saint Peter's University Hospital

James Bowden

Director - Patient Financial Services