Case Study: Primark achieves 98% touchless invoice processing with SoftCo

Primark achieves 98% touchless processing with SoftCo

Primark, a global retail company, faced significant challenges with its heavily manual and paper-based procure-to-pay process as it expanded internationally. This led to delayed supplier payments, low visibility, and a lack of financial credibility. To address this, Primark partnered with SoftCo to automate its accounts payable operations.

SoftCo implemented its procure-to-pay automation solution to standardize and streamline Primark's invoice processing, matching, and approvals. The results were highly successful, achieving 98% touchless processing. This transformation rebuilt supplier trust through consistent on-time payments, provided real-time financial visibility, and created a scalable foundation for global growth without increasing operational complexity or headcount.

Primark