Case Study: Grafton Group achieves 100% electronic invoicing and 75% straight-through AP processing with SoftCo

Grafton Group - Customer Case Study

Grafton Group plc, an international distributor of building materials with over 12,000 employees and a turnover in excess of £2.2bn, was struggling with manual, paper‑based accounts payable and billing across 25 locations. Processing more than 300,000 vendor invoices a year and over 200,000 customer documents monthly led to slow approvals (often >40 days), high storage and labor overheads, and costly postal billing. Grafton engaged SoftCo to address these issues using SoftCo Accounts Payable Automation and SoftCo eBilling.

SoftCo implemented cloud‑deployed AP automation integrated with Grafton’s Unison and Accustar ERPs and rolled out SoftCo eBilling tied to their electronic POD system. As a result, SoftCo enabled 100% electronic invoice receipt, 75% straight‑through/automatic matching of vendor invoices, more than a 50% increase in AP team capacity, a 75% reduction in query resolution and invoice approval times, an 80% reduction in billing costs, and a year‑one return on investment for Grafton.

Grafton Group

Brian Conneely

Finance Director