Case Study: Dairygold achieves 75% faster invoice query resolution with SoftCo Accounts Payable Automation

Dairygold automates 150,000 invoices with SoftCo, cutting query times by 75%

The customer Dairygold, a global agriculture company processing over 150,000 invoices annually, faced a fragmented and manual accounts payable process. With invoices moving through 10-12 touchpoints across 38 locations, they suffered from limited visibility, slow approvals, and delayed query resolution. To address this challenge, they partnered with vendor SoftCo to implement its Accounts Payable Automation system.

SoftCo introduced a single automated workflow for invoice capture, matching, approval, and query resolution. This solution eliminated manual handling and routing, resulting in Dairygold processing all 150,000 invoices without manual intervention. The implementation achieved a 75% reduction in invoice query times and significantly faster approvals through email-based sign-off, leading to more consistent supplier payments and improved relationships.

Dairygold