Case Study: Crown Agents Bank saves hundreds of hours with SoftCo Procure-to-Pay Automation

Crown Agents Bank - Customer Case Study

Crown Agents Bank, a UK-regulated provider of wholesale foreign exchange and cross-border payment services, needed to streamline and automate its Accounts Payable and Procurement processes as part of a digital transformation strategy. The move to remote working during the early stages of the global pandemic added further urgency to the effort, and the bank turned to SoftCo for support.

SoftCo provided an end-to-end Procure-to-Pay solution integrated with Crown Agents Bank’s Infor SUNSystems ERP, covering vendor management, procurement, invoice capture, matching, query management, and invoice approval. The bank reported improved controls, reduced manual processing time and costs, and better visibility across the procurement process, with auto-match saving hundreds of hours of employee time and the project implemented on time and budget.

Crown Agents Bank

Michael Ogazi

SVP Finance