Case Study: Argos achieves an 86% reduction in invoice processing time with SoftCo Accounts Payable Automation

Argos - Customer Case Study

Argos, one of the UK & Ireland’s largest omnichannel retailers, struggled with a manual, paper-based process for over 40,000 non-merchandise invoices a year: invoices were routed by internal mail, the Accounts Payable team (about 25 staff plus temps) faced long approval delays and frequent supplier queries. To address this, Argos engaged SoftCo and its Accounts Payable Automation solution.

SoftCo implemented a centralized AP automation platform to capture invoices, match them to purchase orders, automate approvals and manage supplier queries with full process visibility. As a result, Argos now processes 40,000+ invoices automatically, cut invoice processing time by 86% (from ~3 weeks to 3–4 days), reduced supplier queries by 50%, lowered temporary staff costs and unlocked prompt payment discounts, freeing the AP team for value-added work.

Argos

Sharon Bessell

Distribution Financial Controller