Case Study: AIB Finance and Leasing achieves instant document retrieval and immediate customer response with SoftCo

AIB Finance and Leasing - Customer Case Study

AIB Finance and Leasing faced a large volume of paper and electronic customer documents and needed to cut administration costs, secure off‑site archival storage, speed access to files, and meet regulatory retention and disposal obligations. To address this, AIB Finance and Leasing selected SoftCo’s SÄHKE2‑certified Compliant Archive to capture, process, index and securely store their finance and leasing documents.

SoftCo implemented its Compliant Archive with Content Addressable Storage, lifecycle management and digital fingerprinting, fully integrated with AIB F&L’s customer accounts package. The result: instant search and retrieval of documents, immediate response to customer queries (previously taking over 24 hours), 100% on‑time response, and hundreds of employee hours saved annually, while maintaining regulatory compliance.

AIB Finance and Leasing

Patricia Fletcher

AIB Finance and Leasing