Case Study: Roof Maker achieves 24/7 customer support automation with Softblues

Roof Maker answers every call 24/7 with SoftBlues and 97% speech recognition accuracy

Roof Maker, a manufacturer of premium rooflights and skylights, faced a challenge with its customer support line. Their phone system was only operational during business hours, causing after-hours enquiries to go unanswered and urgent issues to be delayed. Even during the day, technical specialists were spending excessive time on routine calls. SoftBlues was engaged to implement an AI voice agent to automate this front-line support.

SoftBlues implemented a 24/7 AI voice agent that answers every call. The solution uses a team of eight specialized AI agents to troubleshoot issues, answer questions, create HubSpot tickets, and escalate urgent or emotionally charged calls to a human. This resulted in specialists having more time for complex cases, with all calls being answered in under two seconds and a speech recognition accuracy of 97%.

Roof Maker