Case Study: a Norwegian e-commerce retailer cuts stock-outs by 35% with Soft Industry's Brick System

a Norwegian e-commerce retailer cuts stock-outs by 35% with Soft Industry

The Norwegian e-commerce retailer, managing over 10,000 SKUs, struggled with overselling, delivery disruptions, and inconsistent inventory data across its disconnected systems, especially during peak demand periods. To address these challenges, they partnered with Soft Industry and implemented the Brick System solution.

Soft Industry implemented a unified data layer to synchronize inventory, promotions, and delivery operations in near-real-time. This solution ensured the retailer only sold products it could reliably fulfill. The results included a 35% reduction in stock-outs, a 50% decrease in delivery errors, and a 60% reduction in WISMO inquiries, all while achieving 3x traffic stability during peak events.