Case Study: OGSYS achieves 30% company-wide efficiency improvement with Soffront Software

OGSYS - Customer Case Study

OGSYS, a Texas-based provider of accounting, land, and production software for the oil and gas industry, needed to consolidate multiple systems, streamline and automate processes, increase company-wide productivity, and adopt a scalable solution. In 2008 they engaged Soffront Software and implemented Soffront CRM to replace disparate tools used across sales, support, and development.

Soffront Software delivered a single, easy-to-use CRM with a knowledge base, quote generator, automated defect tracking, ticket reporting, and a planned customer portal. The unified Soffront system optimized workflows, automated communications, sped issue resolution, and produced a measurable 30% improvement in company-wide efficiency, higher customer satisfaction, and the ability to roll out new services.

OGSYS

Barbara Schweitzer

Manager of Operations