Case Study: Leica Geosystems achieves centralized incident tracking and improved development efficiency with Soffront Software

Leica Geosystems - Customer Case Study

Leica Geosystems, the global leader in measuring technologies, needed to replace a manual incident-tracking process with a centralized, scalable solution that could be used company-wide. To address this, Leica selected Soffront Software and deployed Soffront CRM to provide a single, flexible repository for tracking incidents across its global development teams.

Soffront Software implemented a web-based, customizable incident-management system and central database accessible to developers worldwide, giving project leaders clear visibility into status, forecasting, and time-to-fix. The Soffront solution improved development-team efficiency, stabilized product development timelines, enabled timely escalation of issues, and delivered reliable, always-available support that enhanced the entire incident lifecycle.

Leica Geosystems

Marco Eugster

R&D Manager, Monitoring Solutions