Case Study: Imagetek achieves an automated 360° customer view, improved customer service and up to 75% efficiency gains with Soffront Software

Imagetek - Customer Case Study

Imagetek, a national leader in enterprise content management and business process automation, needed a unified way to manage a growing customer base — a true 360-degree view of clients, consolidation of business processes, improved customer service, and increased revenues. After a six‑month evaluation of CRM vendors, Imagetek selected Soffront Software for its scalability, flexibility and breadth of features.

Soffront Software delivered a phased rollout of multiple modules (Customer Support, Customer Portal, Marketing Automation, KMS, Asset Management, QuickBooks integration, time tracking, mobile access, etc.), centralizing tickets, purchases, maintenance contracts and automated workflows across all departments. The Soffront solution enabled a client portal and automated support processes, improved internal and external communication, and expanded marketing/sales capabilities; Imagetek reports an estimated 20% efficiency improvement to date with an expected 75% gain with full Soffront implementation, plus higher customer satisfaction and increased revenue opportunities.

Imagetek

Kyle Foster

Director of Research and Development