Case Study: FLHSMV achieves faster identity verification and saves 157,000 hours with Socure

Modern identity technology strengthens fraud protection for the state’s online motor vehicle portal and saves residents a projected 157,000 hours of friction annually

FLHSMV, Florida’s motor vehicle authority, needed to strengthen online identity verification and improve the user experience for its portal as its existing knowledge-based authentication became increasingly vulnerable to social media exposure and data breaches. Socure provided the identity verification technology used to address this challenge.

Socure replaced FLHSMV’s KBA process with an AI/ML-powered platform that verifies users and authenticates transactions. The new portal automatically approves more than 90% of transaction requests instantly and is projected to save Floridians 157,000 hours annually, while also improving fraud protection and making the process easier for users.

FLHSMV

Chad Hutchinson

Chief Technology Officer