Case Study: Douglas achieves seamless omnichannel Click & Collect with SoCloz

Douglas launches Click & Collect in one month with SoCloz

Douglas, a major European beauty retailer, faced the challenge of transitioning from a traditional retailer with an online store to a fully digital-first and omnichannel company. To enhance the in-store experience and optimize logistics, they partnered with vendor SoCloz to implement a Click & Collect solution.

SoCloz implemented its Click & Collect service, which was deployed in less than three months. This solution provided a new buying experience for customers, drove more in-store traffic, and enabled sales staff to achieve up to 30% in cross-sales. The project also optimized delivery and logistics costs for the retailer. Patrick Chiron, Retail Intelligence Director for Douglas Espagne, praised the SoCloz technical team for the great job on the implementation.

Douglas