Case Study: Royal Canin enhances in-store product information and loyalty engagement with Socket Mobile scanners

Royal Canin deploys 89 kiosks with Socket Mobile

Royal Canin, a manufacturer of scientifically-designed pet food, faced the challenge of providing customers with easy-to-use, up-to-date product information in their retail stores. Their previous method of using in-store videos was high-maintenance and quickly became outdated. They partnered with vendor Socket Mobile to find a low-maintenance, interactive solution that would be user-friendly and provide the latest product details.

Socket Mobile provided their SocketScan S700 barcode scanners, which were integrated by partner Kiube Mobile into kiosks featuring Apple iPads. This solution allowed customers to scan product barcodes for instant information and to manage their loyalty program accounts. The deployment was a success, with 89 kiosks installed across Belgium. Socket Mobile's solution resulted in an improved in-store experience for customers and provided Royal Canin with valuable insights into customer behaviors and trends.

Royal Canin