Case Study: a major UK retailer achieves 17% productivity gains with Socius24’s voice picking solution

How a Major Retailer Transformed Productivity With Voice Picking

A major UK retailer faced a significant challenge when the Covid-19 pandemic forced its stores to close, requiring a rapid shift from bulk shipping to fulfilling individual e-commerce orders. The company needed to implement a hands-free, efficient picking solution for its distribution centres while adhering to social distancing rules, so it turned to vendor Socius24 and the Lydia Voice solution.

Socius24 provided a seamless integration of the voice-based picking technology with the retailer's existing Blue Yonder WMS. This solution enabled a highly efficient, hands-free interface for staff, which resulted in a 17% increase in productivity and the capacity to handle 10,000 picks per hour.