Case Study: Davies Turner streamlines customer self-service with Socius24’s User Service Portal

Davies Turner - Customer Case Study

Davies Turner, a leading UK multimodal forwarder and logistics operator, sought to provide its customers with digital access to its operations for real-time visibility, online ordering, and reporting. Providing direct access to their existing Blue Yonder Dispatcher WMS was not feasible due to cost and complexity. They turned to vendor Socius24 for a solution to this challenge.

Socius24 implemented its User Service Portal, a web-based bolt-on to the WMS. This solution streamlined processes, accelerated customer onboarding, and significantly reduced administrative burdens. The results included major savings on WMS user license costs and a high customer perceived value, with clients recognizing the benefits of real-time inventory access and online order placement.

Davies Turner

Darren Gurney

Director