Case Study: Davies Turner improves customer self-service and onboarding with Socius24 User Service Portal

Davies Turner - Customer Case Study

Davies Turner, a leading UK multimodal freight forwarder and logistics operator, needed to provide its customers with digital access to its warehouse operations. They sought a solution that would offer real-time stock visibility, order placement, and reporting through a simplified, intuitive interface. They turned to their long-term partner, Socius24, for expertise in their Blue Yonder Dispatcher WMS system to meet this challenge.

Socius24 implemented its User Services Portal (USP), a web-based bolt-on to the Dispatcher WMS. This solution from Socius24 accelerated customer onboarding with its intuitive design, significantly reduced administrative overhead by deflecting customer inquiries, and increased customer perceived value by providing real-time access to information. The partnership with Socius24 provided Davies Turner with a configurable and robust tool that delivered increased efficiencies and met their customers' unique needs.

Davies Turner

Darren Gurney

Director