Case Study: Cognigy enhances attendee engagement with Webex Events

Cognigy drives 80% app user connections with Socio

Cognigy, a leading technology provider specializing in AI-powered customer service solutions, faced the challenge of creating an engaging and tech-centric experience for their first global Customer Experience Summit. They needed to foster community, facilitate networking, and enable inclusive participation for over 200 attendees, all within a tight five-week timeline. To meet these goals, they turned to vendor Webex Events for a robust event app platform.

Using the Webex Events platform, Cognigy quickly launched a customized event app featuring networking tools, an interactive Q&A function for inclusive and anonymous questions, and a dynamic agenda. The solution enabled over 80% of app users to make connections, generated an average of 15+ questions per session, and received a 4.86/5 star rating for session content. Webex Events provided the tech-augmented experience Cognigy sought, saving resources and enhancing overall attendee engagement.

Cognigy