Case Study: The Heart of Hastings Hospice streamlines operations and ditches spreadsheets with Sumac Case Management

How a Hospice Streamlined Operations and Ditched Spreadsheets for Good

The Heart of Hastings Hospice, a community-based care provider, faced operational inefficiencies by relying on spreadsheets to manage its donors, volunteers, and clients. Seeking a unified solution, the organization turned to vendor Societ and implemented its Sumac Case Management platform to centralize its operations and eliminate its disjointed spreadsheet system.

Societ provided a comprehensive solution by customizing its Sumac platform to streamline the hospice's specific processes, including donor management, volunteer onboarding, and client check-in reminders. The vendor’s support team helped move critical operations like waitlists into Sumac, resulting in a significantly improved and easier-to-use database. The hospice staff embraced the system, which now effectively produces the desired outcomes and has become instrumental to their operations.

The Heart of Hastings Hospice

Heidi Griffin

Executive Director