Case Study: U.S. Department of Housing and Urban Development achieves improved collaboration and faster public response with SocialText

Social Software Improves Agency Communication

The U.S. Department of Housing and Urban Development (HUD), charged with eradicating homelessness and strengthening communities, launched a department-wide transformation to improve collaboration and customer service. HUD faced fragmented communication, knowledge silos, and disparate resources across headquarters and field offices that limited employees’ ability to find information and coordinate quickly.

HUD deployed HUDConnect — powered by Socialtext and supported by Winvale — a customizable social collaboration platform with dashboards, a wiki, notifications, document sharing, mobile access, and integration with existing systems, now used by over 9,000 employees. The platform centralized information, reduced email overhead and IT redundancy, improved internal efficiency and accountability, unified the workforce, and enabled faster, more effective responses to public inquiries and disaster situations.

U.S. Department of Housing and Urban Development