Case Study: Syndicate Claims boosts customer satisfaction and speeds policyholder feedback with SocialSurvey

Syndicate Automates Policyholder Surveys and Gains a Competitive Advantage

Syndicate Claims Services, Inc., one of the nation’s fastest-growing independent insurance adjusting firms, wanted to improve policyholder survey efficiency and differentiate itself through customer satisfaction. To do that, it turned to SocialSurvey and its Survey and Reviews applications.

SocialSurvey helped Syndicate automate its policyholder feedback process by integrating with its claims management system so surveys are sent immediately after inspections. The result was faster, richer customer experience feedback—reduced from several weeks to a few days or even hours—giving Syndicate clearer CX insights, higher survey response value, and a stronger competitive advantage backed by data.

Syndicate Claims

Josh Morgan

President and CEO