Case Study: Berkshire Hathaway HomeServices boosts referrals and online reputation with SocialSurvey

Socialsurvey Enhanced Their Online Reputation, Helping Drive More Referrals and Organic Leads

Berkshire Hathaway HomeServices (BHHS) wanted a better way to improve its online reputation, gain visibility into agent performance, and drive more referrals and organic leads. To do that, the company used SocialSurvey to collect customer feedback and reviews across its offices.

With SocialSurvey, BHHS built a strong feedback and review program that delivered real-time insights, coaching opportunities, and friendly competition among agents. The results included an NPS score of 94 versus the industry average of 84, 11,631 reviews at a 4.88-star average, and a 56% company-wide completion rate, with BHHS crediting SocialSurvey for helping drive a 20% growth clip largely from new referral business.

Berkshire Hathaway HomeServices

David Mussari

Managing Partner