Case Study: Thrive Mortgage Achieves 4.9-Star Google Rating with SocialSurvey

How Thrive Mortgage Collected 3,300 Reviews

Thrive Mortgage partnered with SocialSurvey to improve its online review collection and reputation management. Before the partnership, the company had only a small number of Google reviews and a 3.7-star rating, limiting the social proof available to support its originators and attract new business.

Using SocialSurvey’s automated survey and review-generation platform, Thrive Mortgage dramatically increased review volume and visibility. The company collected more than 3,300 reviews in 2019, added 200+ Google reviews to reach a 4.9-star rating, achieved a 41% completion rate, and generated 26,000+ online review shares, helping drive referrals and stronger customer engagement.

Thrive Mortgage

James Duncan

Director of Education and Engagement