Case Study: VivaKi Turkey achieves dramatic productivity gains and streamlined social moderation with Sociality.io

VivaKi Turkey - Customer Case Study

VivaKi Turkey, a growing digital agency in the Publicis Groupe that manages social media for global brands like Ferrero, İçim and Koleston, needed to scale end-to-end social media operations—content production, sharing, moderation, competitor listening and crisis response—while maintaining service quality through frequent staff changes. They have used Sociality.io since its launch to support competitor analysis, listening, post inputs and moderation, making the platform central to addressing these challenges.

Sociality.io delivered an integrated platform for listening, competitor analysis, scheduling, moderation and team collaboration, plus responsive live support. As a result, VivaKi Turkey reports dramatically increased productivity, the ability to manage many operations from a single screen, faster crisis moderation, and shorter employee onboarding because historical data, approvals and past reports are preserved in Sociality.io—helping the agency scale to 30 people without loss of service quality.

VivaKi Turkey

Erhan Özkantarcı

Associate General Manager