Case Study: OrthoCarolina boosts social reviews and local search visibility with SocialClimb

OrthoCarolina Transforms Its Social Reviews Reputation

OrthoCarolina, an orthopaedics practice focused on personalized, compassionate patient care, found that its social media reviews did not reflect its real-world reputation. The organization needed a better way to manage its online presence and improve patient feedback, and turned to SocialClimb for help with social reviews and reputation management.

SocialClimb integrated its platform with OrthoCarolina’s EHR to automate patient review requests at the right point in the care cycle, while also providing review monitoring, notifications, reporting, and patient communication tools. Within a few months, OrthoCarolina raised its average rating from 3.3 to 4.7 stars, increased average reviews per location from 20 to more than 100, and improved local search visibility across Google, Facebook, and Healthgrades.

OrthoCarolina

Blair Primis

Chief Marketing Officer