Case Study: Missouri Cancer Associates boosts reviews and patient satisfaction with SocialClimb

How Missouri Cancer Associates Increased Reviews with Automated Patient Reviews and Surveys

Missouri Cancer Associates, a premier cancer treatment center in mid-Missouri, wanted to better reflect its strong patient satisfaction online by increasing Google reviews without adding work for its already patient-focused staff. The organization partnered with SocialClimb and used its online review management system and patient satisfaction surveys to make the feedback process easier for patients and more efficient for the team.

With SocialClimb, patients automatically received text or email review requests within 24 hours of an appointment, and customizable surveys were sent without staff effort. This led to an 880% increase in Google reviews in the first six months, a 460% monthly increase in Facebook reviews, and a 1,220% overall rise in monthly Google reviews in the first year, while the star rating improved from 4.39 to 4.75 and patient satisfaction reached 4.81 stars.

Missouri Cancer Associates

Debbie Barnes

Executive Director