Case Study: Legacy ER & Urgent Care boosts online reviews and ratings with SocialClimb

How Legacy ER & Urgent Care Increased Online Reviews with Automated Invitations

Legacy ER & Urgent Care of North Texas needed a better way to build an online reputation that matched the quality of its combined ER/urgent care model. Although patients were highly satisfied, the organization struggled to collect enough reviews and ratings across its six centers, which was especially important as it expanded under Intuitive Health. It turned to SocialClimb for an automated, HIPAA-compliant way to request feedback from every patient.

SocialClimb integrated with the customer’s EHR system to automatically send review requests, centralize review management, and provide reporting and response tools. In two years, Legacy gained 3,000 new reviews after collecting only 2,000 in the previous 10 years, while average ratings stabilized and rose to 4.56 overall, 4.71 in the first half of 2021, and 4.79 in June 2021. SocialClimb also sent more than 150,000 review requests and helped improve Google visibility, customer actions, and revenue growth.

Legacy ER & Urgent Care