Case Study: Central Ohio Primary Care increases patient reviews by 150% with SocialClimb

Central Ohio Primary Care Promotes Patient Relations While Increasing Received Reviews by 150%

Central Ohio Primary Care, a Columbus-area healthcare provider serving more than 450,000 patients across 89+ practices, wanted a better way to track patient feedback, improve retention, and drive more referrals. Before working with SocialClimb, the team lacked a system that could deliver real-time, customized insight into patient experience with minimal effort.

SocialClimb provided COPC with a HIPAA-compliant, automated platform to monitor reviews, respond quickly to negative feedback, track trends, and send patient surveys. As a result, Central Ohio Primary Care increased reviews by 150% across platforms, improved its patient retention and satisfaction goals, and reached an NPS of 92, while SocialClimb’s tools helped the team save time and stay proactive with patients.

Central Ohio Primary Care

Josh Nowack

Director of Patient Engagement and Retention