Case Study: Humana achieves faster access to knowledge and expertise with SocialCast

“Buzz” Enables Humana Associates to Serve Customers Better Through Faster Access to Knowledge and Expertise

Humana, a leading U.S. health insurer covering more than 11 million members and employing over 38,000 people, faced growing difficulty connecting associates and finding expertise as information became trapped in departmental silos. The company needed a secure, compliant way for employees to collaborate and surface knowledge without adding another separate tool to their workflow.

Humana deployed Socialcast as an on‑premise, integrated enterprise social network—“Buzz”—embedding conversations into SharePoint and other systems via 100+ Reach extensions. The platform now supports over 22,500 active users, nearly 500,000 posts (about 6,000 per week), 1,150+ groups, and an 80% answer rate for questions, delivering measurable productivity and knowledge‑sharing gains while maintaining regulatory compliance.

Humana

Jeff Ross

Community Manager for Enterprise Social Media, Humana