Case Study: Louvre Hotels Group enhances guest WiFi and feedback management with Social WiFi

Louvre Hotels Group modernizes hotel WiFi with Social WiFi, driving 6,000+ reviews

Louvre Hotels Group, a major global hospitality group with over 1,500 hotels, faced the challenge of upgrading the network infrastructure across 14 of its hotels in Poland. They needed a solution that would not only provide reliable, monitored WiFi but also help measure guest satisfaction and capture online reviews. To address this, they partnered with vendor Social WiFi.

Social WiFi implemented a solution using high-end Ruckus hardware and its own software. This provided a stable, monitored network and integrated multilingual feedback forms into the guest WiFi portal. The solution successfully gathered over 6,000 guest reviews and helped direct positive feedback to TripAdvisor. As a result, Louvre Hotels Group modernized its infrastructure, gained new tools for guest communication, and enhanced its ability to respond to feedback, with the network supporting over 100,000 annual logins.

Louvre Hotels Group