Case Study: Hotel Belmonte achieves more bookings and 2,500 five-star reviews with Social WiFi

Hotel Belmonte earns 2,500 five-star reviews with Social WiFi

Hotel Belmonte, a hotel in Krynica-Zdrój, Poland, aimed to expand its email contact base for marketing, accelerate the collection of positive online reviews, and boost on-site guest engagement and sales. To meet these challenges, they partnered with vendor Social WiFi, seeking an intuitive solution that could integrate with their existing Profitroom Marketing Automation system.

The solution implemented by Social WiFi allowed guests to log into the WiFi using their email address, which automatically collected verified contacts and marketing consents. The system also prompted for positive online reviews while managing negative feedback internally. As a result, Social WiFi helped Hotel Belmonte collect over 17,000 email addresses and generate more than 2,500 five-star reviews, contributing to an 81.5% increase in booking revenue.

Hotel Belmonte