Case Study: Hotel Belmonte achieves stronger guest engagement and more reviews with Social WiFi

Hotel Belmonte builds 20,000 CRM entries with Social WiFi

Hotel Belmonte, a luxury hotel in Poland, struggled to build a database of guest emails and generate online reviews, which hindered its marketing efforts and ability to improve customer satisfaction. To address this challenge, the hotel partnered with vendor Social WiFi to implement its innovative WiFi marketing and analytics platform.

Social WiFi's solution automatically collected guest emails upon WiFi login and prompted them to leave reviews. This enabled Hotel Belmonte to build a database of over 20,000 CRM entries and gather more than 2,500 five-star reviews. These results significantly boosted the hotel's online reputation and led to an increase in direct bookings.

Hotel Belmonte