Case Study: Jim Gauthier Chevrolet achieves 2.5x faster review gathering and expands CRM database with Social WiFi

Chevrolet hits top gear with Social WiFi

Jim Gauthier Chevrolet needed a guest WiFi solution that integrated with their existing hardware and could capture customer emails and online reviews while matching the dealership’s brand experience. They selected Social WiFi to deliver a branded guest WiFi and review-gathering service, configured to work with their existing Cisco Meraki access points.

Social WiFi was installed onto the Meraki network with no extra hardware and was live within 30 minutes, providing a branded login, bespoke review landing pages, and a workflow that redirects 4-star-plus feedback to Google and Facebook while routing negatives for private handling. In the first six months Social WiFi generated over 700 unique users, accelerated review collection by 2.5x, and produced consistently positive (≈4.5-star) reviews, expanding the dealership’s CRM and marketing reach.

Jim Gauthier Chevrolet

Justin Loeb

Digital Marketing Coordinator