Case Study: Artus Resort boosts guest engagement and reviews with Social WiFi

Artus Resort collects 126 reviews and drives 98% positive feedback with Social WiFi

Artus Resort, a luxury hotel in Poland, sought to enhance guest engagement and gather valuable feedback. To meet this challenge, they implemented a trial of the Social WiFi service, which provides internet access alongside tools for collecting customer reviews and data.

Using Social WiFi's automated system, the resort efficiently gathered positive reviews on external platforms while internally managing negative feedback for swift response and quality improvement. The results from the 21-day trial were significant: over 1,600 users logged in, a 56% return rate demonstrated high service appreciation, and 126 reviews were collected with 98% being positive. Social WiFi also provided enhanced capabilities for email marketing and advertising retargeting.

Artus Resort