Case Study: Hyatt Hotel Corporation achieves faster, collaborative event planning across 140 properties with Social Tables

Why Hyatt Chose Social Tables to Help Better Serve Their Event and Meeting Planning Clients in 140 International Properties

Hyatt partnered with Social Tables to improve event and meeting planning across 140 international properties. Teams were hindered by an outdated, time-consuming diagramming process and poor collaboration, which made producing accurate floor plans slow and stressful for staff and clients.

Social Tables delivered a cloud-based, user-friendly floorplan and collaboration tool plus hands-on training, enabling real-time remote collaboration and quick template customization. The result: faster turnaround and higher adoption—40% more events diagrammed at the Grand Hyatt Seattle, roughly 20 minutes saved per diagram at Hyatt Regency O’Hare, and about 2 hours saved per staff member per week across three properties—leading to better service and happier clients.

Hyatt Hotel Corporation

Hannah Lajeunesse

Meeting & Event Services Manager