Case Study: Sunrise Premium Resort & Spas achieves increased upsells and direct bookings with Social Tables

Sunrise Premium Resort & Spas - Customer Case Study

Sunrise Premium Resort & Spas, a beachfront Vietnamese hotel known for its guest-centric culture, wanted to convert existing demand into higher revenue. Although bookings were strong, the team aimed to boost upsells, increase direct bookings, and meet financial targets, so they implemented a guest communication tool to improve sales interactions before and during each stay.

Using a Guest Messaging Hub that connects real staff to the online booking experience, the hotel engaged guests immediately after booking with a pop-up chat on the confirmation page. The tool’s live agents and built-in translation feature enabled timely, personalized offers and package upsells, helping Sunrise capture attention, overcome language barriers, and drive additional revenue.

Sunrise Premium Resort & Spas